Ms. Yang greets everyone she meets with a warm smile. It is part of her welcoming personality that has a positive influence on those who surround her. Be it in her professional or personal life.
With over 20 years of experience in hospitality, Ms. Yang understands well how to run a hotel. She set about her hospitality career with Jin Jiang Hotels and has held management positions in international hotel groups in Hong Kong and Taiwan. In 2018, Ms. Yang was invited to rejoin Marriott International and continue her career with Courtyard by Marriott Shenzhen Northwest.
Having worked specifically in the F&B industry for 15 years, Ms. Yang offers genuine insight into how the industry works and understands the sort of decisions that need to be made to make a bar or restaurant successful. Now, she has extended that same experience and success to hotel operations.
When she first joined Marriott International 10 years ago, Ms. Yang set herself a clear philosophy; to offer quality service and to do so consistently. She would follow this philosophy no matter what department she was working in and no matter where the hotel she was working at was located.
It is a philosophy that has served her well in the hospitality industry in China and it is an industry that has changed a lot in a short period of time. Ms. Yang gave her opinion on the current transformations, challenges, and opportunities in the Chinese hospitality industry.
“China’s hospitality industry has developed rapidly in the past few years, with a number of international hotels being introduced into the local market, while the local hotels have also shown substantial growth. The major challenge right now is the shortage of well-trained hospitality talents. With the phenomenal industry growth, we must provide quality training to our staff to discover talented employees and to explore their potential.”
“Today, we should consider how we could offer unique products by analyzing the market prospects through our products and branding. Will we be able to adopt new technology in order to meet and exceed guests’ expectations? We are no longer able to focus on price competition alone. Most importantly, the success of a hotel is based on the care given to its guests, the flexibility offered in personalized guest experiences, and the sincere hospitality service of our staff.”
“I am very grateful that throughout my career I have been led by a number of brilliant leaders who have taken the time to offer me guidance and advice. Now that I am General Manager, I expect my team to respect me not because of my title, but because of my capabilities. When my team needs help to improve, I avoid treating them harshly, as this will not achieve any positive result. In the hospitality industry, mutual respect and trust is the most important ingredient in any successful team that wants to achieve their common goal.”
Combining modern design and innovative technology, Courtyard by Marriott Shenzhen Northwest provides international visitors with comfortable and personalized hospitality experience.
Well situated in the greater Airport area, the hotel is close to both Shenzhen International Airport and Shenzhen World Exhibition And Convention Center (the world’s largest exhibition center, which will open in 2019).
The hotel has 235 stylish and spacious guest rooms offering a picturesque view over the growing and modern surrounding area. All rooms feature an ergonomic working space, high-speed internet connectivity, and a 55-inch LED TV with satellite channels.
For dining facilities, the all-day Pavilion restaurant features a buffet breakfast and both international and local delicacies for lunch and dinner in a dynamic yet refined ambience. The Chinese restaurant, Chao Yi Court Fine Kitchen, is renowned for its authentic Chiu Chow and Cantonese cuisines. The six elegant-designed private dining suites are available for meetings, family gatherings, and special occasions. The Lounge offers a further option for business talk or relaxing. Choose from a large variety of snacks, desserts, coffee, tea, wine, liquor, and cocktails.
Courtyard by Marriott Shenzhen Northwest boasts a total of 1,600 square meters of banqueting space for business meetings, private parties, or wedding ceremonies. A pillar-less ballroom measuring 800 square meters is equipped with a built-in HD LED display and there are 10 multi-functional meeting rooms that can cater to your every need with built-in roll-down screens and projectors.
Between the modern facilities, excellent customer service, and the leadership of Ms. Yang, Courtyard by Marriott Shenzhen Northwest is well-tailored to meet any guest requirements.
Place: Courtyard by Marriott Shenzhen Northwest 深圳同泰万怡酒店
Address: No.6259 Bao’an Avenue, Bao’an, Shenzhen(深圳市宝安区福海街道宝安大道6259号)
Tel: +86 755-27088888