Sometimes, it is the smallest details that can make the biggest difference to a person’s trip. A small act of kindness or a thoughtful gesture can change the entire way a guest looks back on their stay.
“After a long flight, the only thing I wanted to do was to get to my hotel. So, it came as a great relief to find the Courtyard by Marriott was only a 20-minute drive from the airport,” recalled businessman, Mr. Sun, about the first time he stayed at Courtyard by Marriott Shenzhen Bao’an.
“When I was checking in, I felt tired after traveling and muttered to myself, ‘I’m hungry’. To my surprise, the receptionist immediately called the restaurant and they brought me a small cake. It might have seemed like a small gesture to the receptionist, but it was just what I needed at that moment.
It’s personal touches like these, which make our guests feel truly welcome and cared about at the Courtyard by Marriott Shenzhen Bao’an.
The Perfect Place To Rest and Recuperate When On A Business Trip
Opened in May, Courtyard by Marriott Shenzhen Bao’an is located in the bustling business center of the up-and-coming Bao’an district of Shenzhen. The hotel is only a 15-minute drive to Guangming High-Speed Railway Station, 20 minutes to Shenzhen Bao’an International Airport, and 40 minutes to Shenzhen North Railway Station.
As the centerpiece of the Liantou Dongfang entertainment and shopping complex, Courtyard by Marriott Shenzhen Bao’an is a few-minute walk from the cinema, supermarkets such as Wal-Mart, and restaurants and coffee shops like Starbucks.
Drive just 20 minutes and experience local tourist attractions such as Phoenix Mountain Park, Shenzhen Waterlands Resort, and Shenzhen Xtreme Speedway, to name just a few. So, there was plenty to keep Mr. Sun entertained in the evenings and weekend during his business trip.
When the staff at the Courtyard by Marriott Shenzhen Bao’an learned that Mr. Sun and his work colleagues needed to go to their supplier’s factory every day, the hotel arranged a shuttle bus for them to remove the headache of organizing transportation every morning and evening.
“Each night, the Account Director at the hotel would ask in our WeChat group who needed to take the bus the next day,” explained an impressed Mr. Sun, before adding, “It’s rare to find a hotel like the Courtyard by Marriott Shenzhen Bao’an that can offer a shuttle bus pick-up service.”
Mr. Sun was equally impressed with the hotel’s facilities and amenities. The Courtyard by Marriott Shenzhen Bao’an boasts 257 modern rooms, 755 sqm banquet area, and multifunction meeting rooms, all of which can meet different business travelers’ needs.
The Pavilion All-Day Dining Restaurant offers Chinese and Western delicacies such as authentic Cantonese Dim Sum, a fresh seafood buffet, and a wide selection of Western dishes. The Lobby Bar provides a variety of spirits, cocktails, coffee, desserts, and snacks, while at the Executive Lounge guests can enjoy complimentary breakfast and all-day refreshments.
Guest rooms provide plenty of space for both work and leisure. Every room is equipped with a 55-inch flat-screen HDTV, personal safe, refrigerator, and self-service tea and coffee. The high-speed wireless network covers the entire hotel. Meanwhile, guests can make the most of the 24-hour fitness center, launder, and ironing services.
The hotel has thought of everything. For long-staying guests, the hotel provides a storage service. So, if we had to leave for just a few days, we did not need to carry our heavy luggage everywhere,” explained Mr. Sun.
Courtyard by Marriott Shenzhen Bao’an strives to be the perfect place to rest and recuperate with shopping, entertainment, restaurants, and great service.
Courtyard by Marriott Shenzhen Bao’an believes that the key to making a guest’s stay a pleasant experience is to truly understand what their needs are.
On August 27th, the hotel launched their new loyalty program. On behalf of all the associates, the General Manager welcomed guests, thanking them sincerely, and made a promise to continue to provide the warm and homely service that guests like Mr. Sun have already become accustomed to.
This can be seen in the live music, the regular fun and games, cuisine themes, and the travel tea set that is gifted to every guest. The tea set, in particular, touched Mr. Sun. “It may be a small gift, but it’s very revealing about how much thought goes into the service that the hotel provides,” said Mr. Sun.
It’s the kind of service that Mr. Sun sees everywhere in the hotel. According to Mr. Sun, the waiters in the Executive Lounge always remember each guest’s name.
“We usually enjoy the happy hour in the afternoon at the lounge. One day, we were outside for the afternoon and when we came back later, the waiter asked if we had been working overtime and hoped we would join for dinner later. At that moment, I felt like I was at home and it was a family member asking to make sure we eat well. It’s a special feeling when you have been traveling for a long time away from home and family.”
The family feeling extends to the housekeepers too. Before night falls, they turn on the night light, lift one corner of the quilt, put away the slippers, and spread the towels and gowns at the foot of the bed and by the shower
As part of the Marriott International brand, Courtyard by Marriott Shenzhen Bao’an participates in Marriott’s membership program. For members from Marriott Rewards, The Ritz-Carlton Rewards and SPG Club, all expenses during their stay can be credited. They can then redeem the points for hotel rooms, air tickets, cruises, and car rental services.
Mr. Sun’s experience is not unique. His is the typical guest’s impression of the Courtyard by Marriott Shenzhen Bao’an. The hotel creates that warm feeling of home, it offers the perfect place to rest and recuperate after those long days, and most of all, guests have that feeling that someone cares about you.