Grand Hyatt Shenzhen Marks The Completion of Phase One Of Hyatt’s global Care & Cleanliness Commitment

David Ho   |   July 13, 2020

Focus on Wellbeing Experiences and Appointment of Hygiene & Wellbeing Leader; Phase Two to include accreditation by the Global Biorisk Advisory Council

Following its Global Care & Cleanliness Commitment announcement in early May, Grand Hyatt Shenzhen announced the completion of the first phase to support the Group’s Global Care & Cleanliness Commitment goals. Grand Hyatt Shenzhen has integrated a newly required role of “Hygiene & Wellbeing Leader” to oversee the execution of the hotel’s commitment. 

“As China continues to ease stay-at-home orders and travel restrictions, our top priority is to ensure our guests feel safe as they return to dine and stay at our hotel,” said Mr. Peter Chau, the General Manager of Grand Hyatt Shenzhen and area vice president. “Hyatt hotels were quick to implement a consistent set of enhanced safety and hygiene measures. Wellbeing is at the heart of demonstrating our care, and in these uncertain times, it has been critical to our recovery efforts.”

Beyond Safe and Clean, New Guest Experiences 

Grand Hyatt Shenzhen has worked quickly to roll out enhanced sanitization and operational protocols. Hygiene and safety measures introduced in Phase One include providing alcohol wipes at restaurants and as part of in-room amenities, knock-and-go room service, increased frequency of cleaning air filters, implementation of a new wellness policy for colleagues, and mandatory wearing of masks by all associates. 

Grand Hyatt Shenzhen is going beyond safety and cleanliness and focusing on providing guests with a holistic sense of wellbeing from pre-arrival to checkout and beyond. Here are some examples of how Grand Hyatt Shenzhen is reimagining the hotel experience with creativity and care:

  • Less Contact, More Care: Hyatt hotels are working to roll outenhanced digital amenities through the World of Hyatt app that will give guests more control over how they connect with Hyatt. Grand Hyatt Shenzhen provides audio-visual technology that will help offer customers hybrid meeting options – on-property and remote – for large-scale events with social distancing in mind. 
  • Feeding the Senses: Exceptional food and beverage experiences have always been a differentiator for Hyatt in Asia Pacific, and over the last few years, Hyatt has placed great emphasis on food safety certification. As of today, over 86% of the Hyatt regional portfolio has comprehensive food hygiene management systems in place – 26 hotels are ISO 22000 certified, 72 hotels are HACCP certified, and 31 hotels are FSMS certified. Where buffet services have reopened, food stations feature protective barriers. New QR codes for restaurant menus are available at Grand Hyatt Shenzhen some selected outlets.

In preparation for Phase Two of Hyatt’s Care & Cleanliness Commitment, Grand Hyatt Shenzhen will go through the GBAC STARTMcleanliness and training accreditation process from the Global Biorisk Advisory Council (GBAC) before the end of the year. 

Hygiene & Wellbeing Leaders

As part of the Global Care & Cleanliness Commitment, Grand Hyatt Shenzhen will have a colleague at the property trained as Hygiene & Wellbeing Leader, who is responsible for ensuring the hotel adheres to new operational guidelines and protocols. 

Each Hygiene & Wellbeing Leader will help maintain the hotel’s mandatory GBAC STARTMaccreditation, including a cleaning, disinfection and infectious disease prevention program that will focus on establishing hotel environments that are sanitary, safe and healthy. In addition, the Hygiene & Wellbeing Leader will monitor the wellbeing of colleagues through daily pulse surveys. 

For more information about Grand Hyatt Shenzhen, please visit For more information on Hyatt’s enhanced cleanliness protocols and reimagined experiences, please visit 

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.