Planning your company’s annual meeting is a task that requires plenty of planning and consideration. There are many factors to consider when making a decision and your reputation within the company may be judged on the success or failure of the organization of the meeting.
When organizing a successful annual meeting, you must consider the travel arrangements. How far is the venue from the major transport hubs? How convenient are the transport options? Also, how big a venue do you need? Does it have the facilities and equipment needed for the meeting?
You also need to consider dining accommodation. Does the venue have restaurants and bars that those attending to will enjoy? Does it have high-quality accommodation and enough rooms for everyone?
In Shenzhen, there is one hotel that offers a solution to all these questions. Allow Courtyard Shenzhen Bao’an to help you to plan the perfect annual meeting.
State-of-the-art meeting facilities to fulfill your every need
Courtyard Shenzhen Bao’an boasts state-of-the-art meeting facilities so no matter what your requirements are for your annual meeting, the hotel can make sure you do not have to compromise.
The Grand Ballroom is the centerpiece of the hotel’s meeting facilities. Covering 432 square meters, the large space can seat up to 400 people. The Grand Ballroom is equipped with the latest in audio and video equipment, allowing you to hold a technologically savvy annual meeting.
If you require additional or smaller meeting spaces, Courtyard Shenzhen Bao’an also has one boardroom and four meeting rooms. The stylish and private spaces vary in size from 45 to 95 square meters.
Fast and convenient transport links
Often, when it comes to planning an annual meeting, the proximity of the venue to transport hubs plays a big part in attendees overall experience. It is in this regard that Courtyard Shenzhen Bao’an distinguishes itself from other hotels in Shenzhen.
Not only is Courtyard by Marriott Bao’an closer than most hotels to transport hubs, but the transport routes are also considerably less congested. From the airport and train station, the route to Courtyard by Marriott Bao’an leads away from the CBD, meaning there is less traffic and the travel time is shorter.
Furthermore, you can speak to the hotel concierge about arranging a shuttle bus to pick up and drop off your attendees from the airport or train station. Let the staff at Courtyard Shenzhen Bao’an take the stress out of arranging transport, meaning you have one less responsibility to worry about.
Top class dining and amenities
It’s not just with the meeting facilities that Courtyard Shenzhen Bao’an excels; the dining options will impress your guests too. Those attending the annual meeting can enjoy a quality meal and relax with drinks without having to leave the comfort of the hotel.
Dine in the stylish setting of The Pavilion, which offers both local and international dishes, including an authentic dim sum lunch and luxurious seafood dinner buffet.
After enjoying a lovely meal, why not head to The Lounge. During the day, you can order coffee and pastries or relax over afternoon tea. In the evening, you can chat about the day’s meetings over cocktails.
Competitive pricing without compromising on quality
At Courtyard Shenzhen Bao’an, guests can enjoy the same high standard of amenities and service that is found at the very best hotels in Shenzhen’s CBD area.
While there are no compromises on quality, Courtyard Shenzhen Bao’an is significantly more competitive on pricing; be it for booking a meeting venue, hotel room, or even a table at The Pavilion.
State-of-the-art meeting facilities to fulfill your every need Attentive service and high quality customer care
The staff at Courtyard Shenzhen Bao’an pride themselves on their professional meeting planning. They are there to offer you an annual meeting plan that is customized to your exact requirements to make sure you can host the event exactly the way you had envisioned. At Courtyard Shenzhen Bao’an, the staff understand the importance of getting the smallest details correct and making sure everything is done correctly and properly.
Book your annual meeting today with Courtyard by Marriott Bao’an
Courtyard Shenzhen Bao’an offers state-of-the-art meeting facilities with first-class dining and amenities. In terms of pricing and transportation links, Courtyard Shenzhen Bao’an provides the perfect solution for those looking to arrange their next annual meeting in Shenzhen.
Annual Dinner – Spring Festival Promotion
Pricing: CNY 3,288 net/4,288 net/5,288 net per table.
– Spend RMB20,000, get 1 complimentary room coupon.
– Spend RMB40,000, get 2 complimentary room coupons and 1 bottle of house wine.
– Spend RMB60,000, get 3 complimentary room coupons, 2 bottles of house wine, and free use of LED projector.
– Book 24 tables, get 2 tables free, or book 26 tables, get 15 buffet coupon at The Pavilion.
– Earn double points.
*Minimum booking of 3 tables.
Event period: 1st Dec 2018 – 31st Mar 2019
Booking period: Before 31st Dec 2018
Earlier this year at Shenzhen Airport, Hyatt Regency opened their first ever airport hotel in the Asia-Pacific region. Although focused on amenities and service, it would be more accurate to say it is a five-star hotel in an airport than an airport hotel.
Shenzhen Party sat down with the hotel’s General Manager, Mr. Billy Yap. During a fascinating evening, Mr. Yap shared with us his vision for Hyatt Regency Shenzhen Airport and told the story of his career in hotel management.
Shenzhen Party: Why is now the right moment to open an airport hotel in Shenzhen?
Billy Yap: The Shenzhen Airport Group signed the contract with the Hyatt Hotel Group for Hyatt Place, Hyatt House, and Hyatt Regency. They are the first owner to sign three brands in one location.
Shenzhen Airport is looking to improve their overall image as an international airport in the region. They are looking into increasing their international flights. That’s where the Hyatt Regency hotel brand comes in. They require an international five-star hotel that provides and maintain a consistent service to international and domestic guests.
Shenzhen Party: What can guests expect in terms of restaurants and features from the Hyatt Regency?
Billy Yap: Hyatt Regency Shenzhen Airport is not an airport hotel. We are a hotel located in an airport.
This hotel is designed to fulfill many features. One of the features is the F&B requirement. We have two main restaurants. One is Xiang Yue, which is our Chinese Cantonese restaurant, and the other is our all-dining restaurant we call The Market Café.
Xiang Yue is our signature Restaurant, offering authentic Guangdong cuisine to our international and domestic guests who wish to have a taste of local cuisine when they arrive in Shenzhen. Our local guests from nearby offices in Bao’an district will queue up for our famous homemade Dim Sum during lunch time. Xiang Yue has ten private rooms, which offer an exclusive private dining experience for business partners
Market Café offers a wide selection of international items. Our grilled lobster, steak and lamb, and not forgetting our famous durian pizza, are dishes that come highly recommended by our guests. Fresh seafood items combined with a mixture of local varieties of Cantonese, Sichuan, South East Asian, and Japanese food make our Market Café one of the most popular dining venues in Shenzhen Airport. Guest can dine at the Market Café and walk to the departure hall to take their flight.
We are located in the Bao’an area, where there is only one other international hotel. Our restaurants are perfect for locals to have the opportunity not only to dine but to socialize and network.
Shenzhen Party: How will Hyatt Regency distinguish itself from other airport hotels in the area?
Billy Yap: This hotel is built and designed for many purposes. We have F&B outlets, which is able to cater for various international and local guests dining preferences. We have huge banquet facilities, which include a 1,680 sqm ballroom with six multi-purpose function rooms and a beautiful 4,600 sqm outdoor area, located on the 5th floor. These facilities make Hyatt Regency Shenzhen Airport the top choice in Bao’an for guests coming for meetings, business, or just for a trip. Currently, none of the hotels nearby can match our hotel facilities.
A lot of people are coming to Shenzhen for exhibitions, to socialize, or for a stopover to Macau, Hong Kong, and Guangdong. This hotel is a perfect gateway to all these international cities.
For business meetings, it’s the perfect location because it only takes eight minutes to walk from the arrival hall to the hotel. For organizers, they do not need to arrange any transportation and they can significantly reduce their costs.
Cross-border buses to Hong Kong and Guangzhou are located in the same terminal. All delegates have the opportunity to travel to Hong Kong or Guangzhou after their meeting. Guest can also take the free shuttle bus to Fuyong Ferry Terminal if they decided to go to Macau.
We also have incentive travel groups that stay over for one night in our hotel followed by a breakfast briefing session before they take a ferry from Fuyong Ferry Terminal to go to Hong Kong International Airport for an overseas incentive trip. By doing this, the group will save more costs as hotel accommodation in Shenzhen is cheaper compared to Hong Kong.
Shenzhen Party: You have over 18 years’ experience in the hotel industry working in various roles, including 12 years of experience in China. What do you believe you bring to the Hyatt Regency in terms of experience? How did your challenges in China vary from region to region?
Billy Yap: I started my hotel career when I was 34 years old in 2000 with Grand Hyatt Singapore.
To start at the age of 34 is not easy. I spent my first six months working 10 to 14 hours a day, 8 to 10 hours on getting business, at least 4 hours a day learning the Delphi system. Grand Hyatt Singapore gave me a good foundation. I’m so proud to say that I never fell out of the top three in sales performance during my time with the greatest catering team that I have ever known.
Subsequently, I moved to the Four Seasons Singapore in 2002, where I was one of the highest paid sales managers in the whole of Singapore.
In 2005, I joined Orchard Hotel as Director of Catering and managed to reorganize the entire catering team with creative ideas and a positive sales approach. In nine months, I managed to lead the catering to achieve the highest catering revenue since the hotel opened.
In 2006, I saw a great development in hotels in China. When I decided to pursue my career in China, I said to my Singapore friends, “I wish to become GM in seven years.” They all laughed. Nobody believed me. My friend said, “You are a mad guy.”
My first career opportunity in China was with Hyatt Regency Hangzhou. I took up the offer as Director of Events in 2006 without knowing how to speak Chinese and what’s worse, I am allergic to alcohol. How does a salesperson survive in China without knowing how to read Chinese, without knowing how to write Chinese, and without knowing how to drink?
The language became my biggest obstacle, and the new culture became a challenge. Instead of asking my team members to learn English and do things according to the Singapore standard, I made a decision to learn to speak Chinese to improve the overall internal communication and make changes to the overall procedures to enhance the team effectiveness.
I implemented a lot of new ideas and events concepts with my team in Hangzhou. I made a lot of changes in how event sales and planning, which resulted in record events revenue for the hotel.
During the economic crisis in 2008, I was transferred to Hyatt Regency Dongguan as Director of Sales & Marketing. The hotel opened in 2006, and after more than two years it had low occupancy. My key focus was to bring in more business for the entire hotel including room and F& B outlets. There were so many creative and great ideas that we implemented during that time. We managed to propel through the crisis with excellent results and continue to hold the No.1 position in Dongguan market until today.
After a great achievement in turning around Hyatt Regency Dongguan, I was given an opportunity to transfer to Park Hyatt Ningbo Resort & Spa as pre-opening Director of Sales & Marketing in 2010. It was another tough property because the hotel was located in the middle of nowhere. After successfully opening the hotel, I make a bold decision to request a change in my portfolio to room division to gain more operations experience. Due to my excellent performance, I was promoted to Hotel Manager in 2013.
My biggest career breakthrough was in 2015 when I was offered the General Manager position for Park Hyatt and Hyatt Regency Changbaishan; a cluster GM for an international resort owned by the Wanda Group. There were six other hotels with three different hotel brands in the same location. My biggest inspiration and support came from my beloved wife. She was the one that wrote all the reasons why I should take up the offer. The initial few months were the toughest of my hotel life.
As General Manager, you have to make almost every final decision, and you will be accountable for all those decisions. Generating the revenue and meeting budget was my key focus at the same time building a good relationship with the owner was equally important. I had to spend endless hours to work with my team members setting the goals and direction for them to move forward as a team in a challenging market environment. Out of 12 months, only five months were peak business. The rest of the time, the hotel had less than 5% occupancy per day.
I always said to my team that nothing is impossible if we have the right attitude and positive thinking. The team’s hard work and dedication resulted in a great achievement in all areas, which included record-high revenue, the best guest satisfaction results, and the lowest associates’ turnover. The great achievement in Changbaishan will always remain in my memory because of what we did. We became the King of Changbaishan Mountain.
Due to my son’s education, I asked to transfer out of Changbaishan. In March 2017, I moved to Shenzhen to be responsible for the pre-opening of Hyatt Regency Shenzhen Airport, but it was not easy because it’s the first Hyatt Regency airport hotel in Asia-Pacific. As I always said, nothing is impossible.
I told my friends and colleagues, I conquered three lakes (West Lake in Hangzhou, Songshan Lake in Dongguan, and Dongqian Lake in Ningbo), one forest (Changbaishan), and now I have an airport, to fly me to the final destination.
Shenzhen Party: The Hyatt Regency Shenzhen Airport is the first Hyatt Regency airport hotel in the Asia Pacific region. Does it give extra motivation to make the Hyatt Regency Shenzhen Airport a success?
Billy Yap: An airport hotel is different compared to resort and business hotels. We don’t have a good idea about how an airport hotel is going to be. During the pre-opening, we started to collate all the flight information, do a lot of surveys in nearby hotels and their operations. We compiled all the data for analysis so that we can come up with the right strategies for this hotel.
After operating for the first three months, we are ahead for our room budget, but we were over-confident about our F&B. We believed that the F&B business will improve with the support from local residents in Bao’an. The product is well-known. People accept our reasonable pricing because they know we offer quality product and services. I have seen the upwards business trend both for rooms and F&B segment. I have this confidence that by the end of this year, our business projection will be more accurate.
Shenzhen Party: How important is the way you treat your staff in creating the correct kind of culture and atmosphere at the hotel?
Billy Yap: In line with our Hyatt purpose, we CARE for our people so that they can be their best. During the orientation, I say, “I need to provide the best accommodation for my staff, the best food for my staff, and the best social life for my staff. As these three elements are linked to guests’ expectation. Good hotel room, good food and places to visit in Shenzhen. My associates will have an open mindset, a good attitude, and provide sincere service. When they talk to the guest, they will be sincere in their service and genuinely care for our guests.
During the recruitment, there was a slogan that we used, “If you dare to dream, we will make your dream come true.” I hope to provide a platform for all my associates to develop their career.
Shenzhen Party: What can we expect in the near future from the Hyatt Regency?
Billy Yap: This hotel is not just a hotel. It’s a great facility that the owner has designed, be it for business, socializing, or for families.
I have many ideas for the future. One of the ideas is to create a program for couples with children. This program will allow the couple to have a nice high tea or a romantic dinner together while providing a safe educational program for their children. Such as a tour of the airport to learn more about how it works or a water painting class for the children and allow their paintings to hang in selected areas in the hotel. Every time they come back, they can see their artwork. These are only some ideas that we hope that to offer to our guests to allow them to be more engaged with our hotel.
Shenzhen Party: How do you predict that Shenzhen Airport will grow in the coming years? And also, how will Shenzhen as a city develop?
Billy Yap: In the hotel industry, there’s going to be many developments. Next year, there will be 900 new room keys coming up from various hotel brands. The new exhibition center in Bao’an will create more opportunities, but at the same time will create more competition.
To stay as one of the top hotels in the Shenzhen Airport area, we need to know what are our guests’ preferences and requirements are. We need to continue to provide quality services and sincerely CARE for our guests. We will try to provide the best experience to all our guests.
For Shenzhen Airport, there are certainly more plans for runway expansions and increasing international flights. If you look at the departure and arrival halls, they are revamping the whole airport.
They are bringing in more high-quality brands to the terminal itself. In my personal opinion, with all the improvements Shenzhen Airport wish to provide quality and consistent guest services. With the ongoing airport expansion, it will definitely position Shenzhen as a vibrant city with top-class transportation infrastructure.
When you think of the international and modern hotels in Shenzhen, you probably picture those by the water in Shekou, in the bustling center of Futian, or perhaps near the border in Luohu. Yet the recently opened Courtyard Marriott I am visiting today is in none of those places. It is in the Songgang area in north Bao’an.
Although you would be forgiven for thinking otherwise as you enter the hotel lobby. The design of the lobby is modern and chic, from the subtle and sparse application of color to the clever and minimalist use of space. All the staff greet you with a smile and welcome you confidently in English.
I must admit I am both impressed and somewhat surprised to find such a high level of hospitality in this area of the city. When I meet and speak with Ms. Nicole Hong, the hotel’s General Manager, it’s clear to see why.
We are sat in The Lounge, an area next to the hotel lobby that is perfect for afternoon meetings as much as it is for a couple of whiskeys to help unwind after a day of work.
Ms. Hong is not your typical GM. Some might picture a man in his late fifties when they imagine a general manager of a hotel, but Ms. Hong breaks that stereotype. She is the very definition of a modern manager; young and fashionablewhile also able to switch between English and Chinese with confidence and ease.
“In the past, the area of Songgang primarily consisted of factories. It was an area that was defined by its manufacturing. While the local manufacturing industry was very successful, the rest of the area was slow to develop in other ways.”
“Until now, there was no international hotel in this area. Of course, there are other hotels, but the style is quite different. The design is quite decadent. The cuisine is rather limited. There isn’t such a strong focus on hospitality.”
In recent years, however, the landscape of this area has begun to change. Where before there were only factories, now new projects are emerging. As Ms. Hong speaks, it’s evident she has a strong grasp on the subject.
“There is a trend developing in the west of Shenzhen. Line 11 has seen the subway line extend much further north than ever seen before. Close by, in Fuyong they will open the world’s largest exhibition center in September 2019.”
“In this area alone you can see the change all around you. Across the street is Phase 1. The shopping mall was opened in 2016 and it attracts many local residents for shopping and dining. This hotel is under Phase 2. Nearby, Phase 3 is already under construction, which will provide a significant number of new luxury apartments.”
As the area evolves, so to must the hotels in the area. Where before local business hotels would suffice, now there is a demand for modern international hotels. With the opening of the Courtyard Hotel in Songgang, the area has its first international hotel. Ms. Hong is keen to stress what separates the Courtyard Marriott from other local hotels.
“As you can see, the design of the hotel is modern, chic, but also simple. It’s not only in design that we distinguish ourselves. We are also completely different from other local hotels when it comes to service. Here, we place a special emphasis on the customers’ requirements and satisfaction.”
It’s something that you can see as you begin to explore the hotel. It’s clear to see that Ms. Hong understands the importance of getting the details right to create an overall superior experience.
“We have the Pavilion restaurant where we serve both Western and Chinese cuisine. In the morning, an international breakfast buffet is offered. At lunch, we offer Chinese Dim Sum. In the evening, we have a Western buffet. Before we opened, there was no real Western restaurant in this area.”
“At the moment, we are in The Lounge. We offer Afternoon Tea during the day and in the night we have a Western band performing live each night of the week.”
It’s clear that the Courtyard Marriott offers a hospitality experience that until now was simply unavailable in this area. Its opening is to the benefit to both business travelers and local residents.
“There are a lot of foreigners visiting that are working with local factories. Before we open, they would have to stay in a hotel all the way in downtown and travel in and out every day. Now they can stay here and have the same standard of hospitality without the long journey twice every day.”
“It’s also important to work with the local community. Of course, we built a good relationship with the government and other local business, but we also want to communicate with the local residents and see what we can do with them.”
“The Dim Sum at The Pavilion helps to attract a lot of locals. There is also the kids’ club next to the restaurant. Most of our diners are locals and so they also bring their families. So we have that space for the kids to play while the parents enjoy their meal.”
This approach of building a strong relationship with the local community is one that Ms. Hong is familiar with and Shenzhen represents just the latest step in a career that has seen her work in hotels across all of China.
“I started to work with Marriott in 2007 at the JW Chongqing. After that, I moved to Beijing and Chengdu. All the big cities. Before I came here I was Director of Operations in aCourtyard hotel in an area nearby Hangzhou.”
“In some ways, it was similar to here. It was not a big city and business was conducted more between local people and through talking with each other. So, we focused on getting to know the local community and we worked together to build a relationship and share our resources.”
Ms. Hong has a lot of experience in the industry and a deep understanding of the industry trends within China. She sees Shenzhen as somewhere where the hospitality industry will continue to grow.
“Right now, the market demand in Shenzhen is good. We are seeing the overall GDP increase. In fact, the entire market is increasing. There is a lot of room for growth for international brands in Shenzhen.”
“It’s something that is happening not only in Shenzhen but all over China. Actually, this year Marriott will open almost 50 hotels. 80% of those will be in South China. Before, Marriott only went into the first tier cities, but in recent years we are even coming into third-tier cities.”
Ms. Hong views the rapid expansion as an opportunity for new leaders to emerge bringing with them a fresh approach and an openness to new ideas.
“In Marriott, we have so many young general managers. When I first joined the group, all the directors were over 50. With the rapid growth in China, there have been more opportunities. Now you can see many directors are between 30 and 40.”
Ms. Hong falls into this category of young and forward-thinking leaders. With her at the helm, Courtyard Marriott is sure to establish itself as the premier hotel in Songgang as the area develops into a new hub of Shenzhen.
Hotel Name: 深圳联投东方万怡酒店 Courtyard by Marriott Shenzhen Bao’an